Hero

Welcome to theHero Help Centre

FAQs
What is Hero?
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Hero is an app that provides personalised cardiorespiratory fitness insights, by providing innovative digital fitness assessments. Using AI and body-tracking technology, Hero transforms your movement data into actionable fitness insights.

Hero empowers you to uncover your cardiorespiratory fitness level, including your estimated VO2 Max, in just minutes. We're big believers in the vital role cardiorespiratory fitness plays in your overall health and wellbeing and our aim is to help you better understand your body.

Accessible to everyone, Hero requires no special equipment, so all you need is your smartphone and space to move. 

What equipment do I need?
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None - all you need to enjoy Hero is your smartphone! Hero will work better on newer devices due to the camera specifications, so we recommend using a device manufactured from 2020 or more recently. 

You don't need to wear any tracking devices, watches or sensors.

How does Hero track my movements?
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We use our coaching AI to analyse the movement data that the camera gathers from the key tracking points across your body.

All we process is movement data, by tracking track 33 body points. We use these points to measure the movements that you make and compare them to the best practice guidance for the exercise that you are doing. 

Privacy is paramount to us, that's why we never store or transmit any visual data. The images captured by the camera are processed in real-time on your device and then discarded. We also never capture audio or biometric data.

How do I set up and position myself for a session?
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All Hero needs to track your movement is your smartphone's front-facing camera!

Here are 3 simple steps to follow for a successful set up:

1. Find your space: Exercise in a space (inside or outside) where you have at least 2m of space between you and your phone, and have space around you to move, stretch or lie down.

2. Position your device: Place your phone on a hard surface (e.g. a coffee table, against a wall) so it's about 2m away from your workout position, with the screen facing you. Move so you can see your whole body in the white box on the screen. For best results place your phone on something that raises it 50-100cm off the ground. Use a phone stand if you have one, or you can prop up some books to keep your phone upright and steady.

3. Wait for confirmation: Once you are correctly in the box, wait a moment while the app checks it can see you clearly. You will see the body dots all turn green (meaning the camera can see each point). Then a green tick will appear on screen to signal the camera can see you as it needs to. Then...it's time to give your assessment your all!