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Hero
Support

Support

Got a problem? Don't sweat it! Click here for some superHERO style assistance. We've got your back with support tickets, articles and other tools to help you overcome any challenge.

About Hero

What is Hero?
Can I speak to or contact a Hero trainer directly?
What is personalised training?
Are there different workouts for different fitness levels?
Does Hero work on both Android & iOS?

Using Hero

How does Hero track my movements?
How do I set up and position myself for a workout?
The app isn’t counting my reps. What can I do?
How safe is my personal information?
Can I use Hero if I have an injury?
Can I use Hero if I am pregnant?

See all 12 articles

Account & Billing

How do I delete my account?
How do I reset my password?
What to do if changing mobile devices with an active subscription
How do I change the email address I use for Hero?

Subscription

Can I cancel whenever I want to?
What membership plans do you offer?
Can I use my subscription on multiple devices?

Troubleshooting

Why does my app keep crashing?

The AI-powered fitness app that's unique to you.

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